Investigating issue with streaming recordings - Incident details - System Status

Started

July 26, 2022 at 4:16 PM

Status

Resolved after about 3 hours

Impact

Degraded performance

Affected

API

Studio

Streaming: Europe

London

Streaming: Americas

Washington, D.C.

Resolved
July 26, 2022 at 7:00 PM
Resolved
July 26, 2022 at 7:00 PM
The issue is resolved. Recording system is fully operational again.
Monitoring
July 26, 2022 at 6:15 PM
Monitoring
July 26, 2022 at 6:15 PM
We rolled back the faulty update for our streaming recording system and are currently monitoring the result. We shall post another update when we confirm that every system is working fine again.
Identified
July 26, 2022 at 6:10 PM
Identified
July 26, 2022 at 6:10 PM
The team has located the source of the issue. It is caused by an error in the updated recording service.

We are continuing to work on a fix. Expected time for resolution: 15 minutes
Investigating
July 26, 2022 at 4:16 PM
Investigating
July 26, 2022 at 4:16 PM
We have received reports about streaming recordings in Washington and London regions. The team is currently investigating the issue.