Restream - Investigating issue with Recordings and Analytics – Incident details

All systems operational

Investigating issue with Recordings and Analytics

Resolved
Partial outage
Started over 2 years agoLasted about 12 hours

Affected

Analytics

Partial outage from 3:00 AM to 2:36 PM

Streaming: Americas

Partial outage from 3:00 AM to 2:36 PM

Dallas

Partial outage from 3:00 AM to 2:36 PM

New York

Partial outage from 3:00 AM to 2:36 PM

San Jose

Partial outage from 3:00 AM to 2:36 PM

Sao Paulo

Partial outage from 3:00 AM to 2:36 PM

Updates
  • Resolved
    Resolved

    The issue is resolved and all systems are working as expected. We continue working on recovering recordings of streams made during the incident.

  • Monitoring
    Monitoring

    We are continuing to work on a fix for this incident.
    Analytics is working again, but data collected during the outage is lost without the ability to recover it.
    Recordings are working, but we are still investigating options to recover them.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.
    Recordings are now working and we're working on recovering videos saved during downtime.

  • Investigating
    Investigating

    We have noticed issues with our recordings and analytics systems. The team is currently investigating the issue.