Investigating issue with streaming recordings

Resolved

Degraded performance

Started about 4 years agoJuly 26, 2022Lasted about 3 hoursJuly 26, 20224:167:00 PMUTC

Affected

Studio

API

Streaming: Americas

Washington, D.C.

Streaming: Europe

London

Updates

Resolved
July 26, 2022 at 7:00 PMUTC
Resolved
July 26, 2022 at 7:00 PMUTC
The issue is resolved. Recording system is fully operational again.
Monitoring
July 26, 2022 at 6:15 PMUTC
Monitoring
July 26, 2022 at 6:15 PMUTC
We rolled back the faulty update for our streaming recording system and are currently monitoring the result. We shall post another update when we confirm that every system is working fine again.
Identified
July 26, 2022 at 6:10 PMUTC
Identified
July 26, 2022 at 6:10 PMUTC
The team has located the source of the issue. It is caused by an error in the updated recording service.

We are continuing to work on a fix. Expected time for resolution: 15 minutes
Investigating
July 26, 2022 at 4:16 PMUTC
Investigating
July 26, 2022 at 4:16 PMUTC
We have received reports about streaming recordings in Washington and London regions. The team is currently investigating the issue.

Restream - Investigating issue with streaming recordings – Incident details