Restream - Investigating issue with streaming recordings – Incident details

All systems operational

Investigating issue with streaming recordings

Resolved
Degraded performance
Started over 2 years agoLasted about 3 hours

Affected

Studio

Degraded performance from 4:16 PM to 7:00 PM

API

Degraded performance from 4:16 PM to 7:00 PM

Streaming: Americas

Degraded performance from 4:16 PM to 7:00 PM

Washington, D.C.

Degraded performance from 4:16 PM to 7:00 PM

Streaming: Europe

Degraded performance from 4:16 PM to 7:00 PM

London

Degraded performance from 4:16 PM to 7:00 PM

Updates
  • Resolved
    Resolved

    The issue is resolved. Recording system is fully operational again.

  • Monitoring
    Monitoring

    We rolled back the faulty update for our streaming recording system and are currently monitoring the result. We shall post another update when we confirm that every system is working fine again.

  • Identified
    Identified

    The team has located the source of the issue. It is caused by an error in the updated recording service.

    We are continuing to work on a fix. Expected time for resolution: 15 minutes

  • Investigating
    Investigating

    We have received reports about streaming recordings in Washington and London regions. The team is currently investigating the issue.