All systems operational

Investigating issue with streaming recordings

Resolved
Degraded performance
Started over 1 year ago Lasted about 3 hours

Affected

Studio
API
Streaming: Americas
Washington, D.C.
Streaming: Europe
London
Updates
  • Resolved
    Resolved

    The issue is resolved. Recording system is fully operational again.

  • Monitoring
    Monitoring

    We rolled back the faulty update for our streaming recording system and are currently monitoring the result. We shall post another update when we confirm that every system is working fine again.

  • Identified
    Identified

    The team has located the source of the issue. It is caused by an error in the updated recording service.

    We are continuing to work on a fix. Expected time for resolution: 15 minutes

  • Investigating
    Investigating

    We have received reports about streaming recordings in Washington and London regions. The team is currently investigating the issue.