tag:status.restream.io,2005:/history Restream Status - Incident history 2026-07-10T08:29:00.000+00:00 Restream tag:status.restream.io,2005:Incident/cmrey3wwm07910zq6w5e657d0 2026-07-10T08:29:00.000+00:00 2026-07-10T08:29:00.000+00:00 Playlist streams not starting Type: Incident

Duration: 3 hours and 31 minutes

Affected Components: Studio

Jul 10, 08:29:00 GMT+0
Investigating - Studio playlists sessions are failing to start 3 users were affected.

Jul 10, 12:00:00 GMT+0
Resolved - This incident has been resolved. It was caused by a mistake in our network configuration..

]]> tag:status.restream.io,2005:Incident/cmqidd39q02a12onxac8h2yee 2026-06-17T15:51:00.000+00:00 2026-06-17T15:51:00.000+00:00 Studio Outage Type: Incident

Duration: 5 minutes

Affected Components: Studio

Jun 17, 15:51:00 GMT+0
Investigating - We are currently investigating reports of issues affecting Restream Studio..

Jun 17, 15:56:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.restream.io,2005:Incident/cmm2aun7f0d86x4rzug34im65 2026-02-25T15:10:00.000+00:00 2026-02-25T15:10:00.000+00:00 Investigating issue with slow Studio loading Type: Incident

Duration: 47 minutes

Affected Components: Studio

Feb 25, 15:10:00 GMT+0
Investigating - We have received reports about Studio not loading for some users. The team is currently investigating the issue..

Feb 25, 17:10:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.restream.io,2005:Incident/cmm1wtci908ydx4rzv0k1eamm 2026-02-24T16:08:00.000+00:00 2026-02-24T16:08:00.000+00:00 Investigating issue with Streaming: encoders and Studio sessions experienced unexpected disconnect Type: Incident

Duration: 5 minutes

Affected Components: New York, Toronto, Washington, D.C., Sao Paulo, Madrid, Amsterdam, Paris, , Hong Kong, Tokyo, Sydney, Bangalore, London, San Jose, Seoul, Frankfurt, Dallas, , Istanbul, Singapore, , Streaming: Europe → Streaming: Americas → Streaming: Asia/Pacific →

Feb 24, 16:08:00 GMT+0
Investigating - We have received reports about unexpected streaming sessions shutdown. The team is currently investigating the issue..

Feb 24, 16:13:00 GMT+0
Resolved - The issue is resolved. Streaming system is fully operational. .

]]> tag:status.restream.io,2005:Incident/cmlv74lgi00w3a8blalrslr8n 2026-02-20T17:10:00.000+00:00 2026-02-20T17:10:00.000+00:00 Issues streaming with Studio Type: Incident

Duration: 20 minutes

Affected Components: Studio

Feb 20, 17:10:00 GMT+0
Investigating - We are currently investigating this incident..

Feb 20, 17:30:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.restream.io,2005:Incident/cmljwlp7x052iw4oearkyfray 2026-02-12T20:20:56.373+00:00 2026-02-12T20:20:56.373+00:00 Studio Streaming Issues in Dallas location Type: Incident

Duration: 14 minutes

Affected Components: Dallas

Feb 12, 20:20:56 GMT+0
Investigating - We are currently investigating this incident..

Feb 12, 20:34:37 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.restream.io,2005:Incident/cml9o6sq80037rrb6f3njk5wk 2026-02-05T01:00:00.000+00:00 2026-02-05T01:00:00.000+00:00 Issues loading Studio in the Middle East Type: Incident

Duration: 12 hours

Affected Components: Studio

Feb 5, 01:00:00 GMT+0
Investigating - We are currently investigating an issue affecting Restream Studio loading for users in the Middle East. Some users may experience difficulties accessing or streaming with Studio..

Feb 5, 13:00:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.restream.io,2005:Incident/cmj7kzw5903zn3ptspp4iiw2i 2025-12-15T15:40:00.000+00:00 2025-12-15T18:41:00.000+00:00 Streaming issues in Istanbul location Type: Incident

Duration: 3 hours and 1 minute

Affected Components: Istanbul

Dec 15, 18:41:00 GMT+0
Resolved - This incident has been resolved..

Dec 15, 15:40:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.restream.io,2005:Incident/cmgz6pj8u03325trer54l6gfd 2025-10-20T13:41:52.035+00:00 2025-10-20T13:41:52.035+00:00 Partial Studio / Streaming / Home Page outage Type: Incident

Duration: 8 hours and 31 minutes

Affected Components: New York, San Jose, Toronto, Dallas, Website, Restream Player, Studio, Chat, Washington, D.C., Sao Paulo, , API, Analytics, Streaming: Americas →

Oct 20, 13:41:52 GMT+0
Investigating - We are currently investigating this incident.

Oct 20, 19:45:09 GMT+0
Monitoring - We are currently monitoring the recovery of the services..

Oct 20, 22:13:13 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.restream.io,2005:Maintenance/cmg8fj8d50cq1eay7scw0xmyn 2025-10-02T11:00:00.000+00:00 2025-10-02T11:00:00.000+00:00 Chat Analytics Type: Maintenance

Duration: 3 hours

Affected Components: Analytics

Oct 2, 11:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 2, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 2, 14:00:24 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.restream.io,2005:Incident/cmfwyi104000n6nm42oyvkvlb 2025-09-23T19:24:00.000+00:00 2025-09-23T19:24:00.000+00:00 Investigating issue with slow updates in Studio Type: Incident

Duration: 23 minutes

Affected Components: Studio

Sep 23, 19:24:00 GMT+0
Investigating - We have received reports about XXX. The team is currently investigating the issue..

Sep 23, 19:47:03 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.restream.io,2005:Incident/cmfjz760j002dbd0oqx7vcb9v 2025-09-14T14:15:00.000+00:00 2025-09-14T17:53:27.505+00:00 Major Chat outage Type: Incident

Duration: 3 hours and 38 minutes

Affected Components: Chat

Sep 14, 17:53:27 GMT+0
Resolved - This incident has been resolved..

Sep 14, 14:15:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.restream.io,2005:Incident/cmcdjqvq300ldnvqb7z4e6jxk 2025-06-26T15:10:00.000+00:00 2025-06-26T15:45:37.933+00:00 Issues connecting to Studio Type: Incident

Duration: 36 minutes

Affected Components: Studio

Jun 26, 15:45:37 GMT+0
Resolved - This incident has been resolved..

Jun 26, 15:10:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.restream.io,2005:Incident/cmacgt2430083g42tpnk8n4u3 2025-05-06T11:12:00.000+00:00 2025-05-06T12:00:00.000+00:00 Investigating issue with Studio not loading Type: Incident

Duration: 48 minutes

Affected Components: Studio

May 6, 12:00:00 GMT+0
Resolved - The issue is resolved. Studio is fully operational..

May 6, 11:12:00 GMT+0
Investigating - We have received reports about Studio not loading. The team is currently investigating the issue..

]]> tag:status.restream.io,2005:Incident/cm8wzq7k20013hyjixdnzbfv0 2025-03-31T09:48:00.000+00:00 2025-03-31T10:10:00.000+00:00 Investigating issue with app slow loading Type: Incident

Duration: 15 hours and 6 minutes

Affected Components: Restream Player, Analytics, Chat, Studio, Website

Mar 31, 10:10:00 GMT+0
Resolved - The issue is confirmed to have been resolved with previous update. All systems are operational again..

Mar 31, 10:05:00 GMT+0
Monitoring - Issue resolved. Monitoring the system status..

Mar 31, 09:48:00 GMT+0
Investigating - We have received reports about our app taking a long time to load. The team is currently investigating the issue..

]]> tag:status.restream.io,2005:Incident/cm8g5cx9j009rvfxdorq39jh9 2025-03-19T16:28:00.000+00:00 2025-03-19T16:28:00.000+00:00 Investigating issues with Events and live streaming Type: Incident

Duration: 26 minutes

Affected Components: Paris, Singapore, Madrid, Sao Paulo, Hong Kong, Amsterdam, Frankfurt, Istanbul, London, Bangalore, Seoul, Tokyo, Sydney, Dallas, New York, San Jose, Toronto, Washington, D.C.

Mar 19, 16:28:00 GMT+0
Investigating - We have received reports about Events service not being operational with many UI elements not loading. The team is currently investigating the issue..

Mar 19, 16:35:00 GMT+0
Identified - The team has located the source of the issue. We are continuing to work on a fix. Expected time for resolution: 10 minutes.

Mar 19, 16:48:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.restream.io,2005:Incident/cm7ndtuap007el7ordrs6zbh5 2025-02-27T13:20:00.000+00:00 2025-02-27T13:28:00.000+00:00 Investigating issue with event page not loading Type: Incident

Duration: 8 minutes

Affected Components: Website

Feb 27, 13:28:00 GMT+0
Resolved - This incident has been resolved..

Feb 27, 13:20:00 GMT+0
Investigating - We have received reports about the event page not loading. The team is currently investigating the issue..

]]> tag:status.restream.io,2005:Incident/cm4bon5lt001nag3uu8bkazaa 2024-12-05T18:40:00.000+00:00 2024-12-05T19:17:16.868+00:00 Investigating issues with degrated performance of Restream web services Type: Incident

Duration: 37 minutes

Affected Components: Studio, Website

Dec 5, 19:17:16 GMT+0
Resolved - This incident has been resolved..

Dec 5, 18:40:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.restream.io,2005:Incident/cm3hd0k7l000111rb9xy9cujw 2024-11-14T13:40:00.000+00:00 2024-11-14T13:40:00.000+00:00 Investigating issue with impossible to upload video clips and video backgrounds in Studio Type: Incident

Duration: 21 minutes

Affected Components: Studio

Nov 14, 13:40:00 GMT+0
Investigating - We have noticed it's not possible to upload video clips and video backgrounds in Studio. The team is currently investigating the issue..

Nov 14, 13:43:20 GMT+0
Identified - We've identified a problem with transcoding services. Working on a fix..

Nov 14, 13:53:14 GMT+0
Monitoring - Issue resolved. Monitoring state of the system.

Nov 14, 14:00:45 GMT+0
Resolved - The issue is resolved. Uploads are fully operational..

]]> tag:status.restream.io,2005:Incident/cm3bt7bla003yig2qtsi804e0 2024-11-10T16:00:00.000+00:00 2024-11-10T16:00:00.000+00:00 Investigating issue with RTMP and Studio events not starting Type: Incident

Duration: 2 hours and 28 minutes

Affected Components: Paris, Singapore, Madrid, Sao Paulo, Studio, Hong Kong, Amsterdam, Frankfurt, Istanbul, London, Bangalore, Seoul, Tokyo, Sydney, Dallas, New York, San Jose, Toronto, Washington, D.C.

Nov 10, 16:00:00 GMT+0
Investigating - We have received reports about some RTMP and Studio events not starting. The team is currently investigating the issue..

Nov 10, 18:27:35 GMT+0
Resolved - The issue is resolved. All events are fully operational..

Nov 10, 16:10:00 GMT+0
Identified - Identified issues with a degraded database performance. We're looking for a reason..

]]> tag:status.restream.io,2005:Incident/clvtoilno2434364dojdg3adlmo 2024-05-05T15:00:00.000+00:00 2024-05-05T15:27:11.039+00:00 Investigating issue with Restream Chat Type: Incident

Duration: 41 minutes

Affected Components: Chat

May 5, 15:27:11 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 5, 15:41:25 GMT+0
Resolved - This incident has been resolved..

May 5, 15:00:00 GMT+0
Investigating - The team is currently investigating the issue..

]]> tag:status.restream.io,2005:Incident/clvm9k2xc30499bbod8wimhv5k 2024-04-30T07:30:00.000+00:00 2024-04-30T07:30:00.000+00:00 Investigating degraded performance of Restream web services. Type: Incident

Duration: 1 hour

Affected Components: Website

Apr 30, 07:30:00 GMT+0
Investigating - We are currently investigating this incident..

Apr 30, 08:30:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.restream.io,2005:Incident/clvcdah8t120614bzoadhei07vo 2024-04-23T12:00:00.000+00:00 2024-04-23T12:40:00.000+00:00 Investigating issue with failing YouTube live streams Type: Incident

Duration: 1 day and 16 hours

Affected Components: Paris, Singapore, Madrid, Sao Paulo, Studio, Hong Kong, Amsterdam, Frankfurt, Istanbul, London, Bangalore, Seoul, Tokyo, Sydney, Dallas, New York, San Jose, Toronto, Washington, D.C.

Apr 23, 12:40:00 GMT+0
Resolved - This incident has been resolved..

Apr 23, 12:00:00 GMT+0
Investigating - We have received reports about live streams to YouTube failing. The team is currently investigating the issue..

Apr 23, 12:35:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.restream.io,2005:Incident/clv4by8wv11016c3o9q8yzy6ii 2024-04-17T17:30:00.000+00:00 2024-04-17T17:30:00.000+00:00 Investigating issue with Studio degraded performance in the Madrid region Type: Incident

Duration: 10 days, 18 hours and 41 minutes

Affected Components: Madrid, Studio

Apr 17, 17:30:00 GMT+0
Investigating - We have received reports about Studio being slow or not loading in the Madrid region. The team is currently investigating the issue..

Apr 17, 21:48:40 GMT+0
Resolved - All connections were redirected to Amsterdam. Studio is available in Madrid again..

]]> tag:status.restream.io,2005:Incident/clu8loili131058bhocmb8veq9n 2024-03-27T04:25:00.000+00:00 2024-03-26T16:29:00.000+00:00 Our team is investigating issues with embed player playback Type: Incident

Duration: 29 days and 20 hours

Affected Components: Restream Player

Mar 26, 16:29:00 GMT+0
Investigating - We are currently investigating this incident..

Mar 27, 02:25:00 GMT+0
Monitoring - Backend provider has issued a fix and according to our monitoring, systems are working fine..

Mar 26, 16:34:00 GMT+0
Identified - The issue is related to a backend provider used with our player. We'll make an update when the issue is resolved..

Mar 27, 04:25:00 GMT+0
Resolved - Our backend provider has confirmed that all systems are operational again..

]]> tag:status.restream.io,2005:Incident/clu2fw12727204bjlgoqr11szq 2024-03-22T08:47:00.000+00:00 2024-03-22T09:10:53.868+00:00 Investigating issues with e-commerce, products, and QR code features of Restream Studio Type: Incident

Duration: 37 minutes

Affected Components: Studio

Mar 22, 09:10:53 GMT+0
Identified - The team has located the source of the issue. Expected time for resolution: 20 minutes.

Mar 22, 09:21:22 GMT+0
Monitoring - A fix has been implemented and we are currently monitoring the result..

Mar 22, 09:23:42 GMT+0
Resolved - The issue is resolved..

Mar 22, 08:47:00 GMT+0
Investigating - .

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