Restream - Investigating issue with streams connectivity in Asia-Pacific region – Incident details

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Investigating issue with streams connectivity in Asia-Pacific region

ResolvedDegraded performance8 hours 47 minutes

Affected

Streaming: Asia/Pacific

Degraded performance from 2:45 PM to 11:32 PM

Hong Kong

Degraded performance from 2:45 PM to 11:32 PM

Seoul

Degraded performance from 2:45 PM to 11:32 PM

Singapore

Degraded performance from 2:45 PM to 11:32 PM

Tokyo

Degraded performance from 2:45 PM to 11:32 PM

  • ResolvedUTC

    The issue is confirmed to be resolved.

  • MonitoringUTC

    The fix was implemented and we are observing the situation to ensure everything works as intended.

  • IdentifiedUTC

    The issue is related to the undersea cable being cut. We are working on a fix for this incident.

  • InvestigatingUTC

    We have received reports about users having troubles with streaming in Asian region. The team is currently investigating the issue.