Investigating issue with streams connectivity in Asia-Pacific region

Resolved

Degraded performance

Started about 4 years agoJune 07, 2022Lasted about 9 hoursJune 07, 20222:4511:32 PMUTC

Affected

Streaming: Asia/Pacific

Hong Kong

Seoul

Singapore

Tokyo

Updates

Resolved
June 07, 2022 at 11:32 PMUTC
Resolved
June 07, 2022 at 11:32 PMUTC
The issue is confirmed to be resolved.
Monitoring
June 07, 2022 at 9:18 PMUTC
Monitoring
June 07, 2022 at 9:18 PMUTC
The fix was implemented and we are observing the situation to ensure everything works as intended.
Identified
June 07, 2022 at 3:02 PMUTC
Identified
June 07, 2022 at 3:02 PMUTC
The issue is related to the undersea cable being cut. We are working on a fix for this incident.
Investigating
June 07, 2022 at 2:45 PMUTC
Investigating
June 07, 2022 at 2:45 PMUTC
We have received reports about users having troubles with streaming in Asian region. The team is currently investigating the issue.

Restream - Investigating issue with streams connectivity in Asia-Pacific region – Incident details