Investigating issue with Recordings and Analytics

Resolved

Partial outage

Started over 3 years agoJanuary 27, 2023Lasted about 12 hoursJanuary 27, 20233:00 AM2:36 PMUTC

Affected

Analytics

Streaming: Americas

Dallas

New York

San Jose

Sao Paulo

Updates

Resolved
January 27, 2023 at 2:36 PMUTC
Resolved
January 27, 2023 at 2:36 PMUTC
The issue is resolved and all systems are working as expected. We continue working on recovering recordings of streams made during the incident.
Monitoring
January 27, 2023 at 2:10 PMUTC
Monitoring
January 27, 2023 at 2:10 PMUTC
We are continuing to work on a fix for this incident.
Analytics is working again, but data collected during the outage is lost without the ability to recover it.
Recordings are working, but we are still investigating options to recover them.
Identified
January 27, 2023 at 2:06 PMUTC
Identified
January 27, 2023 at 2:06 PMUTC
We are continuing to work on a fix for this incident.
Recordings are now working and we're working on recovering videos saved during downtime.
Investigating
January 27, 2023 at 3:00 AMUTC
Investigating
January 27, 2023 at 3:00 AMUTC
We have noticed issues with our recordings and analytics systems. The team is currently investigating the issue.

Restream - Investigating issue with Recordings and Analytics – Incident details